Refund Policy
Last updated: January 1, 2024
We offer a 30-day money-back guarantee for new subscribers. If you're not satisfied with TubeChef within your first 30 days, we'll provide a full refund of your subscription fee.
New Subscriptions
First-time subscribers within 30 days of initial payment
Technical Issues
Service unavailability due to our technical problems
Billing Errors
Incorrect charges or duplicate billing
Subscription Downgrades
Pro-rated refunds when downgrading mid-cycle
Usage-Based Charges
Credits consumed for video generation and processing
Account Violations
Accounts terminated for violating terms of service
Previous Refunds
Customers who have already received a refund in the past
Renewal Periods
Subscription renewals after the initial 30-day period
Submit Request
Contact our support team with your refund request and account details
Review Process
We'll review your request within 2-3 business days
Refund Processing
Approved refunds are processed within 5-10 business days
Credit Card
3-5 business days
PayPal
1-2 business days
Bank Transfer
5-10 business days
Other Methods
Varies by provider
In some cases, we may offer partial refunds for:
- Subscription downgrades (pro-rated based on remaining time)
- Service outages (credit for affected time period)
- Feature limitations (proportional to impact on service)
To request a refund, please contact our billing team with your account information and reason for the refund request.
For questions about refunds or billing:
Email: billing@tubechef.ai
Phone: +1 (555) 123-4567
Hours: Monday-Friday, 9 AM - 6 PM PST